Payments and Refund

Payment for products offered through the Site is processed exclusively by a third-party payment service provider, and the Operator does not participate in the payment process and does not directly collect, store, or process any payment information. The User shall independently review and comply with all procedures, terms, policies, authentication requirements, and technical requirements imposed by the payment service provider. To the maximum extent permitted by applicable law, the Operator assumes no liability for any matters within the payment service provider’s domain, including without limitation payment authorization, payment failure, payment limits, fraud detection, currency conversion, calculation or assessment of taxes and fees, issuance of receipts, availability of cancellation, and the handling of chargebacks or other payment disputes. Whether a purchase is formed and whether product delivery is due shall be determined solely by the payment service provider’s confirmation of successful payment or other objectively verifiable confirmation. The Operator has no obligation to provide any product unless and until successful payment is objectively confirmed.

After payment is confirmed, what the Operator provides is not ownership of a product, but a license to use the product. Delivery is made by the method selected by the Operator, which may include a download link, an access link, a license key, activation information, or a substantially similar means. In particular, because the Operator is not a seller of physical goods but a provider of digital licenses, product delivery is deemed to have commenced at the moment the User is provided with a link (or equivalent access means) enabling use of the product. The User expressly acknowledges that, due to the nature of digital products, once delivery has commenced, the product cannot be retrieved, returned, or “taken back” in a manner comparable to a physical return, and the User can potentially copy or store the product at any time. Accordingly, unless the Operator expressly states otherwise, withdrawal of purchase, discretionary cancellation, or “change-of-mind” refunds are not permitted.

The Site is operated without account registration, login, user accounts, or a purchase-history database. The Operator therefore does not provide, and does not guarantee, post-purchase features such as “purchase history lookup,” a permanent downloadable library, or unlimited re-download access. The User shall be solely responsible for storing and managing any delivery means and related materials provided after purchase, including links, files, license keys, activation information, installers, and documentation. To the maximum extent permitted by applicable law, the Operator has no obligation to re-provide delivery means where the User loses access due to the User’s own circumstances, including device changes, storage failure, email deletion, link loss, spam filtering, delivery failure, or negligent retention. The User bears the responsibility to prove the purchase and shall retain objective proof of purchase, including payment receipts, transaction identifiers issued by the payment service provider, confirmation screens, or comparable verifiable records.

Any request to re-send a delivery link or re-provide access means is not a general obligation of the Operator but an exceptional courtesy that may be considered only where the User objectively proves the purchase. “Proof of purchase” means documentation sufficient for the Operator to verify the transaction in a reasonable manner. The Operator may require additional information necessary for verification, including the payment service provider’s receipt, transaction number, payment date and time, currency and amount, purchased item, and payment status. If the User fails to provide sufficient proof, if the submitted materials are inadequate, if forgery, alteration, fraud, or abuse is reasonably suspected, or if the request appears to be based on another person’s purchase, the Operator may refuse to re-send any link or re-provide access. In such cases, the Operator shall not be liable for any loss or damages claimed by the User. Because the Operator does not have direct access to the User’s payment information through the payment service provider, the Operator has no duty to verify purchase on the User’s behalf absent the User’s provision of objectively verifiable evidence.

Refunds are strictly limited due to the nature of digital products and are available only on an exceptional basis where (i) the User reasonably proves the existence of a material defect in the product and (ii) the Operator completes its review and expressly approves the refund. A “defect” means that, within the normal scope of use and supported environment expressly specified by the Operator, the product fails to perform its essential functions, or a reproducible error makes ordinary use substantially impossible. The User acknowledges that generalized dissatisfaction, speculation, an expectation gap, unfamiliarity with use, or subjective complaints are not sufficient. A refund review requires the User to submit, at a minimum, reproducible steps (in detail), a precise description of the error, the time and conditions under which it occurs, the usage environment (including OS version, device specifications, product version, installation path, permission settings, and any potentially conflicting third-party software), and materials reasonably requested by the Operator (including logs, screenshots, screen recordings, error reports, and diagnostic information). The Operator will determine whether a defect exists and whether a refund is necessary based on the credibility and reproducibility of the submitted materials. If the User fails to prove a defect, the refund review may not be initiated or may be terminated immediately.

Even where a defect may reasonably be suspected, if the Operator can resolve the issue within a reasonable period by providing a fix, workaround, configuration guidance, or update, such remedy may take priority over a refund, and the User shall cooperate with the Operator’s reasonable troubleshooting and verification requests. If the User refuses to cooperate without a legitimate reason, fails to perform requested reproduction steps, or fails to provide information necessary to confirm the defect, the Operator may deny the refund. Problems attributable to the User’s environment or third parties—such as use in an environment not designated by the Operator as supported, idiosyncratic system configurations, third-party software/hardware/network conditions, conflicts caused by OS or third-party component updates, misconfiguration by the User, security posture issues, unauthorized modification, or use while violating these Terms or the applicable license—do not constitute defects and are not refundable.

If the foregoing requirements are not met, no refund will be provided. Non-refundable cases include, without limitation: change of mind; purchaser error; failure to review product descriptions, requirements, or limitations prior to purchase; assumptions about compatibility or performance; lack of familiarity with use; subjective dissatisfaction with features; mismatch with a specific intended purpose; issues arising from the User’s particular environment (including environments not stated as supported); issues caused by third-party software, hardware, or network conditions; issues arising while the User is in violation of these Terms or license conditions; and requests made after delivery has commenced by link provision or equivalent access grant. The fundamental premise of this section is that once digital delivery has commenced, the product is deemed delivered to the User, and refunds are granted only as a narrow exception.

If a refund is approved, it will be processed, in principle, to the same payment method used for the purchase or by another method permitted by the payment service provider. The timing and processing period are governed by the payment service provider’s policies and procedures. The Operator is not responsible for delays caused by the payment service provider, internal review processes, banking or card network schedules, or other circumstances beyond the Operator’s reasonable control. Where the Operator reasonably suspects fraudulent activity, abuse of the refund system, false or exaggerated defect claims, manipulation of submitted materials, repeated refund attempts, or anomalous transactions including cancellations or chargebacks, the Operator may, to the maximum extent permitted by applicable law, suspend delivery, stop link provision, suspend or revoke the license, block access, require additional verification, or take other necessary measures. Such conduct may also constitute a violation of these Terms and may subject the User to additional enforcement actions and claims for damages.

This section is expressly based on the operational model that payment is processed externally and that delivery is performed through link-based digital provision, and on the fact that the Site does not operate an account system, login, or purchase-history database. Accordingly, the User bears responsibility for post-purchase retention and management of delivery means and for proving the purchase when requesting any exceptional re-provision. Nothing in this section limits statutory rights that cannot be waived under mandatory provisions of applicable law, and where mandatory law applies, such mandatory provisions prevail. The Operator may supplement detailed purchase conditions and refund procedures in a separate policy document, and the User bears responsibility to review the notices and policies in effect at the time of purchase.